ERO EV Refund Policy.
Experiencing an unforeseen payment or charging issue?
No problem!
In the odd event that an error or misunderstanding occurs, you’ll receive our full support in refunding your order.
To cancel your order and expedite the refund process, please write to us at sales@eroev.com or raise an issue in the Support section on the EroEV mobile app.
Use the subject line, “Order Refund Request.” Please let us know what issues you are facing and we will promptly get back to you.
Before writing to us, please go through our refund and cancellation policies:
Refund Eligibility
To qualify for an instant refund, reach out to us within 48 hours of charging completion..
For such quick refund requests, we have a ‘no questions asked’ policy.
That means as long as you share the required evidence (check the next section) we’ll activate the refund process instantly.
Crossed that 48-hour deadline?
No worries, we will still try to solve the issue. We’ll assign an account manager to your request. Together, we’ll talk through the details and try to come to a mutually beneficial solution.
Required Evidence and Documentation
To ensure a smooth and efficient refund process, should provide the following essential information and documentation:
Personal Information
- Full Name
- Contact Number
- Email Address
Payment Proof
- Screenshots or copies of the payment receipt
- Date and time of payment
- Amount paid
- Payment method (credit card, debit card, digital wallet, etc.)
- Transaction ID or reference number
Charging Session Details
- Charging station location (address or specific identifier)
- Charger ID or number
Reason for Refund
- A clear and concise explanation of why you’re requesting the refund
- Photographs of issues with the charging station or the charging process
Common reasons include
- Faulty charging station
- Incorrect billing
- Unauthorized charges
- Any other specific reasons
Additional Information (Optional)
- Videos of your key issues with our charging station or the charging process
- Proof of previous communications with our support team regarding the issue
- Links to Social Media Posts or online Reviews discussing similar issues
General Tips
- Be specific
- Be patient
- Check terms and conditions
Changes in Refund Policy
Please note that Ero Ev reserves the right to modify or update the refund policy at any time:
- These changes may be necessary to reflect evolving business practices, regulatory requirements, or other unforeseen circumstances
- To ensure transparency, we’ll make reasonable efforts to notify users of any significant changes to the refund policy
- We will always post new policies or police modifications on our official website
Limitations
Our refund policies are only applicable to specific products and services. Read the details of your product/service before sending us a refund request.
Our Commitment to Customer Satisfaction
Ero Ev is 100% committed to your satisfaction. Even if you want to terminate your order, we’ll support you till the end. For additional info on refund-related topics or any other topic, reach out to our customer care team at support@eroev.com